faq – casaza store

Casaza is a platform for the home—a place where you can be inspired and shop great design and products to renovate and rejuvenate your home. We’re bringing interior design to your home, one room at a time. Our professionally collated content is a source of inspiration and information for looks you love, while our highly curated collections will give you the products to match your taste and bring your vision to life.

We don’t want to have every home product… We want to have the right things.

Our Casaza staff hand-selects every item on the site, ensuring our products are curated to match your design tastes, budgets, and local flavor. We work closely with our suppliers to make sure you have the best experience possible to make your dream home a reality. When you shop with Casaza you can rest assured you’re getting high quality pieces for a great price.

Some products may have a limited offering and will be removed from the site once the items are no longer available. It may be possible that a product is sold out but has not been updated on the site before another order is taken. In this case you’ll be contacted via email as soon as possible to advise of this issue with the current status or re-selection opportunity.

Don’t worry, we’ve chosen the fastest, safest, and most reliable carrier possible for you! Your delivery date is reliant on several factors, like whether you order a quick ship, in-stock, or a custom piece and where it’s coming and going. Delivery options, including ETA, will be sent once your order is confirmed and shipped from the supplier.

Our free shipping offer includes Standard Freight delivery, which means items will be delivered to your sidewalk, driveway, or garage. You will be responsible for the transport of the items beyond that point into your home. If you’d like to upgrade to another delivery service, please contact our customer support team for a quote.

Mistakes happen — we get it! If your item hasn’t shipped yet, you can cancel your order for a full refund. In-stock items must be cancelled within 3 hours of ordering. Made-to-order must be cancelled within 24 hours of ordering. In some cases we can be more flexible if your item isn’t yet on the way, but please contact us quickly and directly at support@casaza.com so we can find a solution.

We know that sometimes things don’t work out quite as planned. At Casaza, we put you first, so returns are always simple. If you’re unhappy with your purchase, please email support@casaza.com so our team can advise on next steps and process your refund, excluding shipping costs.

Please note that returns should be initiated within 30 days of delivery, with items in their original condition and packaging. Once the supplier receives the returned item, they will let our support team know the item is in its original state, and we’ll refund your payment. Pro Tip: We advise sending items back via a tracked shipping service.

Unfortunately, the following items may not be returned:

Clearance/final sale items

Gift certificates

Personalised items

Mattresses

Items marked as ‘non-returnable’

Please note that if an item is made to order, there will be a 10% restocking fee.

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