We know that sometimes things don’t work out quite as planned. At Casaza, we put you first, so returns are always simple. If you’re unhappy with your purchase, please email support@casaza.com so our team can advise on next steps and process your refund, excluding shipping costs.
Please note that returns should be initiated within 30 days of delivery, with items in their original condition and packaging. Once the supplier receives the returned item, they will let our support team know the item is in its original state, and we’ll refund your payment. Pro Tip: We advise sending items back via a tracked shipping service.
Unfortunately, the following items may not be returned:
Clearance/final sale items
Gift certificates
Personalised items
Mattresses
Items marked as ‘non-returnable’
Please note that if an item is made to order, there will be a 10% restocking fee.